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| Frequently
Asked Questions |
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How can I make reservations?
Reservations can be made online by clicking on the reservation
link or you can call our helpful reservation agents
24 hours a day.
(925-609-1920 option 3)
- How
much does it cost?
For actual fares please visit, Quick
Quotes or Service
Area/ Rates.
- What
is your cancellation policy?
In order to cancel reservations please
call (925) 609-1920 at least 24 hours prior to your pickup
time. Otherwise the full fare will be charged.
- What
forms of payment do you accept?
You may pay the driver at the time the service
is provided. The driver will accept cash, all major credit
/ debit cards or travelers check. You may also prepay by
calling our reservations department and supplying them with
a fax number then we will fax you a charge authorization,
which you fill out and fax back. Once we have your signature
on file we can charge you in advance.
- How
far in advance do I need to make a reservation?
48-hours online reservations required. If it is less than
48 hours in advance, please call 925-609-1920 (option 3).
We try to accommodate those with less notice. Even same
day reservations!
- Does
advanced reservation mean pre-payment?
No! There is no need to prepay a reservation unless you
would like to. We require a credit card number to hold the
reservation, and fulfil the cancelation policy. You may
also prepay by calling our reservations department and supplying
them with a fax number then we will fax you a charge authorization,
which you fill out and fax back. Once we have your signature
on file we can charge you in advance.
- How
many pieces of luggage am I allowed on the shuttle?
Our luggage requirements are 2 standard-size suitcases (less
than 63 inches as measured by the height+width+length and
less than 51 lbs) per person. An extra charge will apply
for oversized or overweight luggage, bikes,
skis, snowboards, surfboards and golf clubs. Please call
for a quote.
- Does
the shuttle service charge include a gratuity?
No, the fare that we quote for our shared ride services
does not include a gratuity. The charted sedans or vans
include a 15% gratuity.
- What
airports do you serve?
East Bay Connection Airport Shuttle Service is a local business
located in Concord, California. We serve almost everywhere
on a charter basis, including the San Francisco Cruiseline
Piers. Our share-ride service operates to and from San Francisco
and Oakland Airport. To find out about more of our service
are just click on the service area/rates link.
- Where
do you pick up at the airport?
Pickups from the Airport are made at a specific ‘pick
up’ point (designated by the airport officials). Passengers
are required to call us as soon as they arrive at the airport
before they claim their luggage at 1-800-675-3278
(choose option 2) to inform us of their arrival. The dispatcher
will let you know which van number to look out for. Our
gray and white van will meet you at one of the locations
listed on the airport pickup procedures link.
- Will
my bicycle box fit into the vans?
When traveling with a bicycle box, make sure you let us
know because you have to reserve a charter van exclusively
for you. Share-ride service is not available because of
the large size of the bicycle boxes. Other guest sharing
the ride may not have enough room for their luggage.
- Do
you provide child car seats?
Child car seats are not provided in the
vehicles. You must provide your own if needed for the trip
to and from the airport. If you are unable to take the car
seat with you then we would be glad to hold onto it until
you return from your trip.
- Can
I bring my pet with me?
Of course, but please let our reservation agents know because
it is necessary to reserve an exclusive van or sedan for
transportation to or from the airport. Please call (925)
609-1920 for a quote or to make reservations.
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